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Privacy Policy

Updated on December 21, 2025

Msumanje Kili Explore respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website, make a booking, or communicate with us.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Full name

  • Email address

  • Phone number

  • Passport details (for bookings and permits)

  • Health and dietary information (for trekking and safaris)

  • Emergency contact details

b. Payment Information

  • We do not store credit or debit card details.

  • All payments are processed securely through trusted third-party payment gateways.

c. Website Usage Data

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on our website

  • Cookies and analytics data (see Section 5)

2. How We Use Your Information

Your information is used to:

  • Process tour and trekking bookings

  • Communicate with you before, during, and after your trip.

  • Provide customer support and important updates.

  • Personalise your travel experience (meals, accommodations, logistics)

  • Improve our website and services.

  • Send occasional promotional emails (you may opt out at any time)

3. Information Sharing and Disclosure

We do not sell or rent your personal data. We may share information only with:

  • Trusted service providers (guides, lodges, transport providers) are necessary to deliver services

  • Government authorities for permits, park registrations, visas, or legal requirements

  • Emergency contacts in case of medical or safety situations

All partners are required to maintain strict confidentiality.

4. Data Security

We use appropriate technical and organisational measures to protect your data, including:

  • Secure data storage

  • Encrypted website connections (HTTPS)

  • Restricted access to authorised personnel only

While we take all reasonable steps to protect your information, no method of transmission is 100% secure.

5. Cookies and Analytics

Our website uses cookies and third-party analytics tools (such as Google Analytics) to:

  • Improve functionality

  • Analyse website traffic

  • Enhance user experience

You may disable cookies at any time through your browser settings.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your data (subject to booking and legal obligations)

  • Withdraw consent for marketing communications

To exercise these rights, please contact us via the details provided on our website.

7. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from minors without parental or guardian consent.

8. Links to External Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies before providing personal information

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised update date.